FAQ

Our Ingredients

Does Muscle Chow use Free Range Chicken?

Yes, all the chicken we use (excluding Chicken Bacon) is certified Free Range. 

 

Where does Muscle Chow vegetables come from?

All our vegetables are sourced from NZ farms by NZ Suppliers. 

Where does Muscle Chow meat come from?

All our meats are farmed or caught in NZ and sourced from NZ Suppliers. 

NZ King Salmon, NZ Prime Steer Beef, NZ Free Range Chicken, NZ Wild Caught White Fish. 

The Meals

How will Muscle Chow work for me?

If you have tried to prepare your own meals in the past, you may think it is cheaper or “more worth it” by doing so, but after factoring in the time and effort spend, is it really?

Let us take care of your meal prep and spend your precious time on the things that matter to you the most!

How are Muscle Chow meals packaged?

Our meals are all sealed tightly with a vacuum sealer, removing the oxygen and locking in the freshness. This allows our meals to have a shelf-life of over 5 days in the fridge. Our meal trays are food safety compliant, recyclable, microwavable, leak-proof and oven-proof.

Are Muscle Chow meals weighed in cooked or raw weights?

Our meals are measured by cooked weight. However, if you require raw weights we can do that too!

Can I freeze my meals?

Yes, you can freeze your meals. We recommend defrosting the meals in the fridge the night before use. 

Are Muscle Chow meals fresh or frozen?

Our meals are made fresh to order and delivered fresh to your door!

How do Muscle Chow meals stay fresh during transit?

Courier Deliveries – Your meals will be shipped in a insulated cardboard box with icepacks inside to keep meals chilled. 

 

Are Muscle Chow meal containers recyclable or reusable?

Yes, all our containers and trays are recyclable. However, they are not reusable.

Deliveries & Pick Ups

What are the order cut-off times for deliveries?

For Auckland Deliveries/Pick Ups

If your order was placed before 1PM SUNDAY, your meals will be delivered/can be picked up the next day –  MONDAY

If your order was placed before 1PM TUESDAY, your meals will be delivered/can be picked up the next day –  WEDNESDAY

If your order was placed before 1PM THURSDAY, your meals will be delivered/can be picked up the next day  – FRIDAY

For North Island Deliveries (excluding Auckland)

For a Tuesday delivery – place your order before 1pm Sunday. DISPATCH on Monday evening. 

For a Thursday delivery – place your order before 1pm Tuesday. DISPATCH on Wednesday evening.

For a Friday delivery – place your order before 1pm Thursday. Dispatch on Thursday evening.

Please note Monday deliveries are not possible as couriers do not pick up on Sundays.

Can I split my order up over multiple deliveries?

AUCKLAND DELIVERIES ONLY

When you purchase an X amount of meals in one order, you may want to have them split delivered over a period of time.

We charge $5.00 per additional delivery within Auckland.

This delivery fee can be purchased when you checkout.

How do I track my delivery?

On your delivery day you should receive a notification (via text if you are in central Auckland or via email if you are elsewhere) with a tracking link. You can use this to track the parcel or get in touch with the courier company to check for a more details. 

Tracking link emails can sometimes land in your junk email inbox so be sure to check there too,

Where does Muscle Chow deliver to?

We deliver all across the North Island (excluding RD, Rural areas).

My address is rural, can I still order?

As rural deliveries may take 2 days longer than standard deliveries, we recommend getting in touch with us first.

There are a few options we can explore, including: picking up from your closest New Zealand Courier depot or arranging a direct delivery. Conditions and additional charges may apply.

Can I pick up my order?

Of course you can! Our address is 6 Charlotte Street, Eden Terrace, Auckland.

To pick up on a Monday your order must be placed before 1PM the day before (Sunday)

To pick up on a Wednesday your order must be placed before 1PM the day before (Tuesday)

To pick up on a Friday your order must be placed before 1PM the day before (Thursday)

There are no products

You are now ordering for Friday 15th December dispatch*. Order cut-off time 1.00 pm Thursday 14th December. Order now! *May differ for meal packs